Stop losing deliveries to unanswered confirmations. One edge device makes the calls in Arabic, Hindi, English, and four more.
The AiRK AI Calling Agent is an embedded, edge-AI communication system that automates outbound delivery and operations calls without cloud latency or a traditional call center. Built on the NVIDIA Jetson Orin Nano platform, it runs locally as a self-contained agent that holds structured, repeatable, context-aware conversations in real time in the language your customer actually speaks.
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AiRK-built edge device — NVIDIA Jetson Orin Nano platform
The problem it solves
Logistics operations rely on high-frequency outbound calls: delivery confirmations, rescheduling, address validation, cash-on-delivery notices. Traditional call centers are expensive and inconsistent. Cloud voice APIs introduce latency and depend on connectivity. Neither speaks your customer’s language reliably.
Why edge (vs cloud voice APIs)
- Deterministic execution of critical workflows no round-trip to the cloud for every decision
- Lower operational cost no per-minute API charges at scale
- High availability runs when connectivity is limited or intermittent
System architecture
Speech layer
Multilingual on-device STT + TTS English, Arabic, and major Indian languages: Hindi, Malayalam, Tamil, Telugu, and Kannada with handling for the mixed-language, code-switched reality of Gulf and South Asian operations (e.g., Arabic↔English or English↔Indian-language switching mid-call, and additional Gulf languages such as Urdu).
Decision layer
Hybrid: a finite-state machine for reliability plus a lightweight LLM / intent engine for flexibility.
Integration layer
Bi-directional APIs to OMS, CRM, and scheduling systems.
Execution layer
Customer validation · address confirmation · slot booking/rescheduling · cash-on-delivery confirmation.
Languages supported
Seven core languages: English · العربية (Arabic) · हिन्दी (Hindi) · മലയാളം (Malayalam) · தமிழ் (Tamil) · తెలుగు (Telugu) · ಕನ್ನಡ (Kannada) plus Urdu as an additional option for Gulf deployments, and support for the bilingual, code-switched conversations common across the Gulf and South Asia.
Exact dialect coverage and quality is confirmed per deployment during pilot scoping.
What makes it different
- Not a chatbot a workflow execution engine
- Not cloud-dependent edge-first
- Not generic domain-specific to logistics and operations
- Not monolingual speaks the customer’s language
Business impact
- Eliminates manual call-center dependency for high-frequency outbound tasks
- Reduces failed delivery attempts through consistent follow-up
- Enables auditable, consistent communication at scale
Includes
- Embedded Jetson-based AI device
- Multilingual STT + TTS engine
- Deterministic + AI hybrid call-workflow engine
- OMS/CRM API integration
- Reporting dashboard (Excel/API)
- Deployment + configuration
Excludes / handled separately
- Telecom infrastructure (SIP/GSM) handled separately, not bundled
- Custom CRM development integration only
